Payment Plans
TEAM
Financial Products @Faire
ROLE
Senior Product Designer
TIMELINE
2023
Enhancing the experience for retailers facing overdue balances. This case study delves into the challenges, process, and outcomes of the Payment Plans redesign​
*New payment plan progress tracker
Why?
Retailers were experiencing a cumbersome and demotivating process when dealing with overdue balances. The existing system lacked clarity and positive reinforcement, leading to frustration and delayed payments.
Clarity & Discoverability
Payment Completions
Research and Analysis
01
Qual Research
Conducted user interviews and gathered feedback from retailers to understand pain points.
02
UX Audit
Analyzed the existing system’s flaws, focusing on navigation hurdles and lack of motivational elements.
03
Best Practices
Researched industry best practices for payment plan interfaces.
Touchpoints of new experience
Discovery
Selection
Progression
*Discovery and Selection
*Progression
Key Features
Progress Tracking
Visual progress tracker, allowing retailers to see their advancement in fulfilling payment obligations.
Personalized Messages
Personalized messages and notifications, reinforcing a supportive relationship between Faire and retailers.
Flexibility
Timely and gentle payment reminders to help retailers stay on track.
Progress Tracking
This provides users with a clear visualization of their payment status, empowering them to stay informed and in control of their financial commitments.
Personalized Messages
This gamifies the payment experience, offering positive reinforcement and motivation to users who are on track with their payments, fostering a sense of achievement and progress.
Flexibility
Enables users to customize their payment schedules and make early payments, empowering them to manage their finances according to their preferences.
XX%
Double digit % impact
Increase in discoverability and adoption of payment plans
XX%
Double digit % impact