Most important info pinned to the top and communicating the status of the ride followed by entry points into music, other features and user actions.
Most important info pinned to the top and communicating the status of the ride followed by entry points into music, other features and user actions.
How might we improve the tablet UX to increase engagement while building a scalable system for the future?
Riders said they didn’t know certain features like music were available as they didn’t scroll.
Riders said they were not sure if this tablet was to be used by them or if it belonged to driver.
Those that used the feature did enjoy the experience and were impressed.
Drop in engagement rate once we add new cards.
Drop in engagement rate once we add new cards.
Easily set up processes so that Dash AI can auto-respond to questions in Slack. Create reusable prompts to help team members save time.
From debugging code to summarizing customer interactions, Dash AI makes every team more efficient.
Equip your team with the information they need to be efficient by using a secure, adaptable.
Equip your team with the information they need to be efficient by using a secure, adaptable.
Equip your team with the information they need to be efficient by using a secure, adaptable.
After a round of informative user interviews, our path forward became clearer. Certain principles became more salient at different points in the user journey. We synthesized these principles into 3 pillars that would define our product experience moving forward.
Riders said they didn’t know certain features like music were available as they didn’t scroll.
Riders said they didn’t know certain features like music were available as they didn’t scroll.
Riders said they didn’t know certain features like music were available as they didn’t scroll.
Most important info pinned to the top and communicating the status of the ride followed by entry points into music, other features and user actions.
Most important info pinned to the top and communicating the status of the ride followed by entry points into music, other features and user actions.
Most important info pinned to the top and communicating the status of the ride followed by entry points into music, other features and user actions.
Lyft Health Safety blog
How We Foster Mask Wearing With Our Health Safety Policy – Lyft Eng blog