Payment Plans
TEAM
Financial Products @Faire
ROLE
Product Designer
TIMELINE
2023
Enhancing the experience for retailers facing overdue balances. This case study delves into the challenges, process, and outcomes of the Payment Plans redesign
Why?
Retailers were experiencing a cumbersome and demotivating process when dealing with overdue balances. The existing system lacked clarity and positive reinforcement, leading to frustration and delayed payments.
Clarity & Discoverability
Riders said they didn’t know certain features like music were available as they didn’t scroll.
Lack of positive reinfor
Riders said they were not sure if this tablet was to be used by them or if it belonged to driver.
Payment Completions
Those that used the feature did enjoy the experience and were impressed.
23%
Drop in engagement rate once we add new cards.
Adding new features cannibalizes existing ones.
23%
Drop in engagement rate once we add new cards.
Adding new features cannibalizes existing ones.
What are the building blocks to a successful in-car tablet experience?
Automation for commonly-used workflows
Easily set up processes so that Dash AI can auto-respond to questions in Slack. Create reusable prompts to help team members save time.
Automation for commonly-used workflows
From debugging code to summarizing customer interactions, Dash AI makes every team more efficient.
Web App
Equip your team with the information they need to be efficient by using a secure, adaptable.
Slack
Equip your team with the information they need to be efficient by using a secure, adaptable.
Chrome
Equip your team with the information they need to be efficient by using a secure, adaptable.
Synthensis & Strategy
After a round of informative user interviews, our path forward became clearer. Certain principles became more salient at different points in the user journey. We synthesized these principles into 3 pillars that would define our product experience moving forward.
01
Discoverability
Riders said they didn’t know certain features like music were available as they didn’t scroll.
02
Discoverability
Riders said they didn’t know certain features like music were available as they didn’t scroll.
03
Discoverability
Riders said they didn’t know certain features like music were available as they didn’t scroll.
Product XP
A new stack of widgets
Most important info pinned to the top and communicating the status of the ride followed by entry points into music, other features and user actions.Â
Product XP
A new stack of widgets
Most important info pinned to the top and communicating the status of the ride followed by entry points into music, other features and user actions.Â
Product XP
A new stack of widgets
Most important info pinned to the top and communicating the status of the ride followed by entry points into music, other features and user actions.Â
Product XP
A new stack of widgets
Most important info pinned to the top and communicating the status of the ride followed by entry points into music, other features and user actions.Â
A new stack of widgets
Most important info pinned to the top and communicating the status of the ride followed by entry points into music, other features and user actions.Â
Product XP
A new stack of widgets
Most important info pinned to the top and communicating the status of the ride followed by entry points into music, other features and user actions.Â
A new stack of widgets
Most important info pinned to the top and communicating the status of the ride followed by entry points into music, other features and user actions.Â
A new stack of widgets
Most important info pinned to the top and communicating the status of the ride followed by entry points into music, other features and user actions.Â
Fin
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