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Performance reviews are a valuable part of human resource development. At Instrument through performance reviews, each employee is empowered to learn, grow and create a path forward. Admins are the hero’s of this system – they hold it together and provide support all throughout the review cycle.
Currently, the admin team includes just 2 people. Facilitating and setting up reviews for at least 90 employees each review season can be overwhelming.
Instrument currently uses google drive and sheets to track performance which is an inflexible, time consuming system that requires a lot of manual input.
The application is divided into three main areas – a home dashboard for updates, forms for creating and sending review forms, progress to track completion of forms by employees, and schedule to schedule review meetings.
to help the user make a smooth transition into using a new system for managing performance reviews.
Send all completed reviews to leadership through one-click using Batch sorting
On the individual employee’s page, admins receive an overview of the employees review cycle. They can notate and quality check all documents. Admins can mark the documents as reviewed and ready to send to leadership through the ‘forms reviewed’ button.
In order to reduce manual input and workload so admins can focus on what’s important, we designed an intuitive bot – Chi, with a personality crafted keeping the company values in mind.
Chi sends automated reminders to the employee if their self-assessment has not been completed
Chi also offers to help answer any quick questions the employee might have about the review process.
If Chi is unable to answer more complex questions, it provides the employee with other options – such as asking the admin or the channel. This helps the admin focus on major tasks and respond to complex questions while Chi takes care of the rest.
Admin uses their slack integration bar to reply to any employee questions they receive. They also get a daily summary of questions they have received from employees
Chi, also sends the admin productivity tips to help make their workflow more efficient when using this new performance review platform.
During this 7 day sprint, we learned how to rapidly test concepts and approach problems in a multi faceted way. We identified paint points the admins have and explored multiple touch points for solving those problems. We knew it would not be possible to create the whole system in the timeframe, but our goal was to start a dialog with our solutions through rapid ideation. The sprint helped us refine our workflow as co designers and pushed us to think as end to end product owners. Jake Knapp’s How to Solve Big Problems and Test New Ideas in Just Five Days kept us honest along the way!